Terms & Conditions, Cancellation & Refund Policies
1: Cancellation by you.
Please understand as a small boutique operator we pay up front to our operators and clients we deal with. With this in mind we follow the following cancellation process. We require %50 deposit to secure your booking with total balance paid within one month of deposit paid. Unless stated otherwise.
If you cancel your booking, cancellation fees will apply. A cancellation will only be effective when we receive confirmation of the cancellation from you via email. If you cancel a trip:
- three calendar months or more prior to departure, we will retain the 20% of the deposit;
- between three calendar months prior to departure and two calendar months, we will retain the 50% of the booking cost;
- Two calendar months or less prior to departure, we will retain 100% paid by you in connection with the booking.
Note: Please note, we also follow the terms and conditions of the operators we work with. If they deem to cancel for any reason their policy will be followed.
We advised for you to take out travel insurance and make sure it has a cancelation clause at the time of booking which will cover cancellation fees. If you fail to join a tour, join it after departure, or leave it prior to its completion, no refund will be made.
2: Cancellation by us
We operate safely so for any event we see not to be safe as listed below we deem the right to cancel. All tours by Wanderlust Solo Women Tours LTD for reasons of weather conditions, or operational requirements. Wanderlust Solo Women Tours will not be liable for any consequential losses or additional costs incurred as a result of cancellation.
We may cancel a trip at any time up to one calendar month before departure. We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary. If we cancel your trip, you can transfer amounts paid to an alternate departure date or alternatively receive a full refund. In circumstances where the cancellation is due to external events outside our reasonable control refunds will be less any unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred as a result of your booking; including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.
3: Confirmed reservations & payments
A deposit is requested to confirm your reservation or booking for in which case it will be a non-refundable payment. Payment of a deposit forms part of the final payment and means you have read and accepted these Terms and Conditions of Sale and Travel.
All payments are to be made in New Zealand dollars and must include payment for any bank charges incurred. All retail prices are in $NZD. Prices are subject to change without notice.
If you have made payment by Credit Card, the name that will appear on your statement will be Wanderlust Solo Women Tours.
Please note that a levy of up to 4% maybe be applied to all purchases made by credit card.
All bookings must be used in accordance with the applicable dates and any conditions printed on them and with any other applicable terms and conditions
For all Retreats and Tours a minimum number of persons need to be booked and paid for to proceed. In most cases the min number will be x4 persons booked & paid within 4 months of all overseas tours and retreats and 2 months for all New Zealand tours and retreats. You will be notified by email if these numbers are not meet. Deposits and payments will be held up until this time, a refund will be given.
The price of your trip with us does not include the following, nor anything else not specifically stated as included in the itinerary:
- international or domestic flights unless specified
- airport transfers, taxes and excess baggage charges unless specified
- meals and beverages other than those specified in the Trip Notes
- visa and passport fees
- travel insurance
- optional activities and all personal expenses
5: Passport and visas
You must carry a valid passport and have obtained all of the appropriate visas, permits and certificates for the countries in which you will visit during your trip. Your passport must be valid for 6 months beyond the end date for the trip. It is your responsibility to ensure that you are in possession of the correct visas, permits and certificates for your trip; please refer to the Trip Notes for details. We are not responsible if you are refused entry to a country because you lack the correct passport, visa or other travel documentation.
6: Our Flexibility
We aim to be flexible, so you appreciate and acknowledge that the nature of this type of travel requires considerable flexibility and you should allow for alternatives. The itinerary provided for each trip is representative of the types of activities contemplated, but it is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events.
Wanderlust Solo Women Tours LTD may offer services of other operators who are not connected with the Company and whose operations are outside the control of the Company. We do our best to recommend operators who we consider to be reliable and offering a consistent level of service. However Wanderlust Solo Women Tours LTD accepts no responsibility or liability for the service provided by those operators except as required by law.
Everyone participating in any tours where the destination includes part of the Department of Conservation Estate ( New Zealand ) Government run operation or a National park in any of the countries we operate in are subject to any regulations and procedures in place to protect and preserve the flora or fauna of that location.
8: Your details to us
Prior to your booking you will be sent a traveller profile, we ask that you fill this out and return, so we can accommodate you as best we can. We accept no responsibility if you fail to do this.
You must provide us with all requested details, and have paid the balance of the trip price no less than two months prior to commencement. Necessary details include: full name as per passport, date of birth, nationality, passport number, passport issue and expiry date and any pre-existing medical conditions that may impact accommodation, dietary or travel requirements, or that may affect the group and/or your ability to complete your travel arrangements. Your trip cannot be undertaken without provision of these details and direct contact Wanderlust Solo Women Tours LTD. A failure to comply will result in cancellation of your booking at your cost.